FAQ

– Basic Level: Top-tier talent currently studying at elite music academies (e.g., Moscow Conservatory, Gnessin Academy). Lessons are conducted directly in English or Russian.

– Advanced Level: An elite academy graduate, award winner of prestigious international competitions, with 10+ years of expert teaching experience. Includes a personal coordinator/translator.

– Master Level: A distinguished, active Conservatory Professor and world-class expert. Includes a personal coordinator/translator.

Lessons are conducted via video communication ( Skype/ Zoom/ ClassIn).

Video tutorials are just like an offline lesson with a high-quality Internet connection.

-Saving time and money
-Free choice of the most convenient schedule and training load
-Free choice of the goal and the corresponding training program

-High-speed Internet connection
-Video calling software (Skype, Zoom, ClassIn or other application by agreement with the teacher)
-Webcam (separate or built-in)
-Anything for audio output (headphones, speakers, speakers built into your device)
-Microphone (separate or built into your device, webcam or headset)
-Musical instrument, if necessary

-Contact us using the feedback tools listed on the contacts page.
-Our education manager will contact you via email or WeChat to provide further instructions and next steps.
-Select your preferred training schedule and number of lessons from the price list and complete the payment. If needed, you can confirm the exact amount with your manager beforehand.
-Prepare your study space and set up the equipment required for the lessons.
-Your teacher will reach out using the contact details provided in your application to introduce themselves and confirm the date and time of your first lesson.

Yes, of course. Regardless of age!
We recommend practicing one or more times a week for beginners
Please, specify your level in the application form.

Yes, the training programs of any courses you choose are adapted to the age and current musical level of students – from beginners to professional musicians. For those who have a certain amount of knowledge and skills, we can offer to improve your musical level, master other techniques, genre directions and instruments, prepare for exams, performances and so on.

Yes, the presence of an adult is required for children under 10 years.

It depends on the goal that your training program will be focused on, the intensity of classes and your initial level of skills. You can stop at a certain level, or continue studying as long as you want.

The lessons are 30 minutes /45 minutes/ 60 minutes / 90 minutes long. You can choose the duration of classes.

Yes, contact the training manager with this question and, if you have paid classes, you will be offered a recalculation.

You may reschedule your lessons by notifying the teacher no later than 24 hours before the lesson begins. Otherwise, it will be considered a missed lesson on your part, and the lesson will not be refunded. You may reschedule no more than two lessons per month if you have classes twice a week, and no more than one lesson per month if you have classes once a week.

Yes, just coordinate it with your teacher. If your teacher cannot study at other times or days, we will find another one for you.

Yes, contact the training manager with this question.

Payment is made on the website using a bank card in the prices section. If you experience any difficulties with cross-border payments, your personal curator will immediately assist you with an alternative, convenient payment option.

The refund is carried out:

For lessons not taught, under the following conditions:

-You do not want to use the paid lessons for the next 3 months,
-You warned the teacher and the academy administration about this at least 24 hours before their scheduled start.

A bank commission is charged for the refund of funds*

The refund is made in the same currency in which the subscription was paid*